No people or service skills!!!!

I haven't been able to do anything on my Vodacom - the website or my app on my phone. It keeps telling me that my account is in arrears. I phoned the call centre on Thursday to check why they keep saying my account is in arrears because as far as I was concerned this account was paid up to date. This was confirmed by the agent helping me. So when I asked why I can't access my account via the Internet or the app - all he said is :\I don't know."Not offering to fix it or get someone to phone me back regarding this problem. Nothing! Days later I still cannot access my account as it still keeps giving me this \""account in arrears\"" message. So is there someone who is actually willing to help me with this? Or is this just a \""no service\"" company. This is not the 1st time this month that I have had a bad experience with the call centre. I really do not think that they are trained very well - if even trained at all. And they have absolutely no people skills. I'm appalled with the service I've been receiving from Vodacom lately. I'm seriously considering moving over to someone else as a few of my friends also had bad service experiences from Vodacom and moved over to MTN with better service"""