SC
Steve C
1 reviews | Active since Jan 2022
20 Apr 2024, 06:29
No OTP
I have been trying to log in. Can’t remember my password. Used irritating Tobi… Says PW is sent in messages But don’t receive OTP I have phoned and phoned etc…. Got emails saying problem to be sorted in a few hours… That was days ago… Why can’t they just send an email or have another option?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Apr 2024, 21:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Apr 2024, 21:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SC
Steve C's updateReviewer Update
18 Oct 2024, 12:31I would like to thank the hard working people at VodaPay that eventually broke the code and got me a pin so that I could reset my account's Pass Word. They didn't give up. Thank you.
SC
Steve C's update18 Oct 2024, 12:31
Reviewer Update
I would like to thank the hard working people at VodaPay that eventually broke the code and got me a pin so that I could reset my account's Pass Word. They didn't give up. Thank you.