NM
Nontobeko M
1 reviews | Active since Jun 2017
19 Nov 2021, 05:54
No order sms
I bought a mini soundbar yesterday and I did not receive the order number via SMS. I tired calling customer care but the options provided there doesn't give me the correct option to query this.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2021, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2021, 16:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated to the Vodabucks Team who have confirmed that the warehouse is currently busy processing the order. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2021, 16:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated to the Vodabucks Team who have confirmed that the warehouse is currently busy processing the order. Regards Consumer Website Team
Best regards,