HV
Hermanus V

1 reviews | Active since Jan 2016

12 Jan 2016, 08:27

No or very little signal available.

Vodacom ref number INC***/A6-XQUQ-5Q16X<br> I have had problems with signal in Calvinia for years now. And I am not the only one. <br> <br> April this year I moved to a new house I bought and everything changed. The signal there is horrible. I have had it tested and the neighbours complain as well. Outside the house the best signal i can get is -97dB on a good day. Mostly it hovers around -107dB. Inside my house it rarely gets better than -110dB and even goes al low as -125dB. ( -80dB is considered good signal)<br> <br> This equates to me not being able to really recieve or make reliable calls. i have a bussiness which depends on being able to service clients after hours, this part is suffering right now and I have lost around R360000 in bussiness since April because of them not being able to get a hold of me. <br> <br> I have logged a complant on the 11th of November 2015 and eventually a Mr Patterson responded that they will \As per our technician Vodacom is prepared to install a 2G CEX that will improve your signal"per email.<br> <br> This was on the 25th of November. Nobody responds to my emails and nothing has been done yet. I have decided to phone them every day till this issue is resolved."""

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2016, 09:07
Official
Hello ***,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team
HV
Hermanus V's update20 Nov 2017, 15:57
Reviewer Update
Had no feedback up until now, nothing, no one was here or did anything about it. Still a huge problem.