WJ
Werner J
1 reviews | Active since Jan 2015
29 Apr 2020, 10:05
No or low internet speed
Vodacom throttles internet speed to 0.2mb/s it is almost impossible to do anything on my phone. I've lodged numerous complaints but had no success. I tried to cancel or downgrade my contract as they can’t supply me with the service stated in their contract but they refused. Now I pay for something that is impossible to use
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
29 Apr 2020, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team