No option to speak to the agent on the customer care line

Item: Vodacom
Rating: 1
Author: Florence M

Am not able to call vodacom to block my number and blacklist my lost phone, as there is no option to select when I call 082135, there is no option on *135#, and the Tobi bot cannot help because it says its busy with an upgrade. I need to get get through to Vodacom or they need to call me on ***

Helpful (0)

Replies (1)

Vodacom's replyOfficial

07 Jan 2021, 14:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Jan 2021, 14:07

Official