SM
Samukeliswe M
1 reviews | Active since Nov 2017
18 Jun 2024, 16:29
No option to speak to human consultant
Vodacom no longer has an option to speak to a human consultant. The chatbot does not have an option for my query and I desperately need help and I can't get it. I don't know what to do.
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Replies (1)
Vodacom's replyOfficial
19 Jun 2024, 08:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Jun 2024, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team