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Frans R

1 reviews | Active since Jul 2011

10 Jun 2024, 14:49

No Online upgrade

Difficulty upgrading online i know i'm due for an upgrade no need for the upgrade check i havent used that sim card in a while because i dont need it now i enter the number only to find the sms is going to go to a number not in use

0
Replies (13)
Vodacom
Vodacom's reply11 Jun 2024, 07:37
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

FR
Frans R's update12 Jun 2024, 19:24
Reviewer Update
Regarding the upgrade of the number *** Vodacom told my wife they will contact her two times for the upgrade the first was done yesterday she received no phone call today when will her phone be delivered if service is this slow
FR
Frans R's update12 Jun 2024, 19:25
Reviewer Update
As advertised delivery is two to three days tomorrow 13 June 2024 two days
FR
Frans R's update13 Jun 2024, 12:25
Reviewer Update
No delivery yet
FR
Frans R's update13 Jun 2024, 12:57
Reviewer Update
Vodacom phoned my wife they said its still on PENDING not even processed
FR
Frans R's update13 Jun 2024, 17:34
Reviewer Update
Phonecall received but from a very impolite consultant rude in asking security questions i didn’t expect this kind of impolite service Teach your consultants customer service and he has two orders and now the delivery is extended
FR
Frans R's update13 Jun 2024, 17:36
Reviewer Update
And they are requesting the first installment within the first 48 hours i get paid at the END OF THE MONTH
FR
Frans R's update13 Jun 2024, 17:47
Reviewer Update
I wont pay upfront i only get my Salary at the end of the month thereWONT BE ANY FUNDS TO DEDUCT
FR
Frans R's update13 Jun 2024, 18:14
Reviewer Update
I won't pay ANY Pro Rata payment neither x2 times in One month i SIGNED UP FOR A R 800 ONCE A MONTH PACKAGE THERE IS NO FUNDS FOR A DOUBLE PAYMENT NEITHER NOW OR AT THE END OF THE MONTH
FR
Frans R's update13 Jun 2024, 18:15
Reviewer Update
NO OTHER PAYMENT WILL BE MADE EXCEPT FOR THE INSTALLMENT I SIGNED UP FOR
FR
Frans R's update13 Jun 2024, 20:33
Reviewer Update
Only the agreed installment of R 900 will be paid at the end of June 2024 no upfront deduction or payment will be done any such attemt will be reversed
FR
Frans R's update13 Jun 2024, 20:34
Reviewer Update
Only the agreed installment of R 900 will be paid at the end of June 2024 no upfront deduction or payment will be done any such attemt will be reversed
Vodacom
Vodacom's reply14 Jun 2024, 08:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team 

Best regards,