No Online help - go to the Vodacom shop is the reply

I have a contract for 24 months with Vodacom at a specific rate per month. This month Vodacom decided that they will increase the amount so I contacted the Vodacom FB chat and after many screen prints of my Statement and invoice and account number.... the person told me I have to visit a Vodacom shop as the data provided is inccorrecct. Not good service VODACOM! I am so tired of incompetence! The person id not even answer my question on when the handset charges will fall away as I upgraded to Data card only. Nor did the person answer my question on if the data on my other number can be transferred. What a disgrace