RVdW
Retha Van der Westhuyzen
1 reviews | Active since Mar 2009
06 Jul 2022, 09:37
No online help
I bought a ****le & sim card online because I don't want to go into a store. I downloaded the app to RICA, but the app is not functioning, says I must try later or go into store. I then called the helpline, but all agents are busy and I'm told I must go into a store. I then went online, but Tobi tells me all consultants are busy in other chat sessions, I must close my chat and go into store. REALLY???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jul 2022, 10:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2022, 10:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jul 2022, 12:43 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Unfortunately, the RICA app is not functional and the app support team still trying to find a permanent fix. To register the simcard you would need to visit your nearest Vodacom store.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2022, 12:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Unfortunately, the RICA app is not functional and the app support team still trying to find a permanent fix. To register the simcard you would need to visit your nearest Vodacom store.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
RVdW
Retha Van der Westhuyzen's updateReviewer Update
07 Jul 2022, 13:29This is exactly why I bought it online, to avoid going into a Vodacom store, where I have to wait for hours before being helped. Why even bother with the app or the website then?
By the way, I got two calls seconds from each other. If I cannot take the first call, don't call again within seconds, give 10 or 20 minutes, maybe I'm busy? If you had listened to the ringtone, you would've noticed that my line was engaged as I was on the phone with someone else.
I get the feeling that those that are supposed to "help" are just not willing to help.
By the way, I got two calls seconds from each other. If I cannot take the first call, don't call again within seconds, give 10 or 20 minutes, maybe I'm busy? If you had listened to the ringtone, you would've noticed that my line was engaged as I was on the phone with someone else.
I get the feeling that those that are supposed to "help" are just not willing to help.
RVdW
Retha Van der Westhuyzen's update07 Jul 2022, 13:29
Reviewer Update
This is exactly why I bought it online, to avoid going into a Vodacom store, where I have to wait for hours before being helped. Why even bother with the app or the website then?
By the way, I got two calls seconds from each other. If I cannot take the first call, don't call again within seconds, give 10 or 20 minutes, maybe I'm busy? If you had listened to the ringtone, you would've noticed that my line was engaged as I was on the phone with someone else.
I get the feeling that those that are supposed to "help" are just not willing to help.
By the way, I got two calls seconds from each other. If I cannot take the first call, don't call again within seconds, give 10 or 20 minutes, maybe I'm busy? If you had listened to the ringtone, you would've noticed that my line was engaged as I was on the phone with someone else.
I get the feeling that those that are supposed to "help" are just not willing to help.