EH
Eugene Hoare-Palmer
1 reviews | Active since Jun 2020
01 Jun 2020, 13:05
No one working at the call centres.
I'm trying to make contact with the "subcriber collections department" for more than a week, but I never get through. You have to enter your number, but they never pick up the correct number or when they do I get cut off when they finally answer the phone.
Vodacom are people who work with phones, but they never know how to answer a phone when you call customer service. The worst company ever!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
01 Jun 2020, 13:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2020, 13:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EH
Eugene Hoare-Palmer's updateReviewer Update
04 Jun 2020, 07:23Somebody did phone me from Subscriber Collections, but the line was so bad I could hardly hear what she was saying and she didn't want to phone back. So I'm still unsure what's going to happen now.
EH
Eugene Hoare-Palmer's update04 Jun 2020, 07:23
Reviewer Update
Somebody did phone me from Subscriber Collections, but the line was so bad I could hardly hear what she was saying and she didn't want to phone back. So I'm still unsure what's going to happen now.
