EH
Eugene Hoare-Palmer

1 reviews | Active since Jun 2020

01 Jun 2020, 13:05

No one working at the call centres.

I'm trying to make contact with the "subcriber collections department" for more than a week, but I never get through. You have to enter your number, but they never pick up the correct number or when they do I get cut off when they finally answer the phone.

Vodacom are people who work with phones, but they never know how to answer a phone when you call customer service. The worst company ever!

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2020, 13:24
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
EH
Eugene Hoare-Palmer's update04 Jun 2020, 07:23
Reviewer Update
Somebody did phone me from Subscriber Collections, but the line was so bad I could hardly hear what she was saying and she didn't want to phone back. So I'm still unsure what's going to happen now.