No one willing to help

So I called Vodacomcos i have a problem when dialling the used *111# I cannot purchase a 100MB .<br> <br> I CALLED IN ABOUT A WEEK AGO . A MALE TOOK THE CALL I TRIED EXPLAINING TO HIM BUT HE KEPT TALKING OVER ME . ASKS A QUEATION THEN HE DOESnT GIVE ME A CHANCE TO EXPLAIN , TELLS ME SMS 100MB WHAT WHAT . SO I SmS ND IT DOES NOT WORK IM SO SCARED TO CALL BACK COS I FEEL LIKE IM A NUISANCE TO THE STUFF .... <br> <br> TODAY AT AROUND 19:39 I CALL AGAIN A FEMALE TAKES THE CALL I EXPLAIN TO HER WHAT THE PROBLEM IS SHE TELLS ME TO TAKE MY PHONE TO THE VODACOM SHOP?! I CAN PURCHASE 20MB ITS JUST THE 100MB SO ITS NOT MY PHONE . SHE SAYS I SHOULD CHANGE MY PRICE PLAN BUT A FEW SECONDS AGO WHEN I ASKED ABOUT THE PRICE PLAN SHE SAID MY PRICE PLAN IS OK?! <br> <br> GUESS WHAT HAPPENS WHILE IM TALKING TO HER ...<br> SHE TRANSFERS THE CALL TO SOME VOICE SYSTEM ? <br> <br> VODACOM AGENTS CANNOT SERVICE CLIENTS , CLEARLY THEY DO NOT KNOW ABOUT SOFT SKILLS .. THEY DONT KNOW HOW TO GO OUT OF THIER WAY IN ASSISTING A CLIENT .<br> <br> I WANT THE AGENT WHO I SPOKE TO TODAY TO CALL ME AND APOLOGISE FOR CUTTING OFF MY CALL ... THEN EXPLAIN TO ME WHAT THE PROBLEM IS , IF SHE DOESNT KNOW SHE WILL SAY SO HOWEVER SHE WILL ESCALATE ND FIND ME SOLUTIO