no one will help , just pass me on to someone else

I have spoken to Channel, Sibusiso, Jason (supervisor) and one other person whose name eludes me right now, but he put me on to Jason.<br> <br> I wanted to port because of the ******* service i have experienced in the recent part of +- 25years I've been with Vodacom<br> was put through to the retention's dept, spoke to an African male (Sep 2014 but I cannot recall a name) He \bribed me\" to stay by offering me an extra 1GB for my contract. in Sep2015 the extra GB disappeared. 1st i was told I cancelled it then i was told it was only for 12mnth.<br> i was cheap enough to stay for 1gig no way it was only for half of my contract. besides i knew about the samsung xtra 1gb for 12mth offer<br> <br> I've logged a query & requested on every call to each of the above mentioned people that I hear the recorded conversation with the retention's department in 2014. Jason promised to call me but didn't<br> <br> 5March sms received: your service request number S3-GPX2W-WUCWP has been logged. we will contact you via sms, email or phone call within 2 working days.<br> 10March sms: received dear customer please contact the dept or store that offered you free 1gig because there is no record of that in the system. kind regards vodacom"