No one will assist to sort this out

Ref *** and ref ***

This was our letter to Vodacom. We did about 10 e-mails and my brother visit them in Midrand Good day, Trust you are well. Please can some-one assist us with my brother’s Vodacom account . His name is Johan David Venter His cell. Number is ***. ID number: 4912 He took out a new contract with you and it seems that the Vodacom Shop Springs did not explain to him that he will be paying another phone(Please explain why). In January, we checked his account and realized that the cell number ***appears on his statement. He has been trying to cancel the number with no luck. I contacted the Vodacom enquiry services on Friday to put a hold on the number. A kind gentleman assists us to do that. We were told that this number was loaded to his account by Vodacom Springs in 2016 incorrectly and he has never used this number(confirmed by analyst that assisted us). He then transferred us to the cancellations department that my brother has been phoning every day with no luck. A lady answered the phone and did a security check then place us on hold like they do with my brother every day and she never worried to come back to us on the call. Then the call was dropped. I really think this is such poor service treating a pensioner like this. The lady did not sound very helpful when she answered the phone. My brother is 74-year-old gentlemen on pension. Does Vodacom not feel bad deducting money from his Absa bank every month?. Vodacom taking a R100.00 a month from him. If you calculate R100.00 x 12 = R1 200.00 a year over 6 years R7 200.00. do you know how much money that is for a pensioner? And we demand a refund. I want someone to contact my brother or myself on *** urgently. Should we not get a reply within 24 hours we will take this to Carte Blanche as I have been in contact with them already and they will take the story. We been trying to sort out this account since the 18th February 2022