NO ONE WANTS TO HELP

blackberry 9720 Firstly the contract is a year old. Has been sent to vodacom for repairs + - 6 times. Their repair system does not work and their refurbished phones does not work. Im appalled at the service of vodacom as the phones spend most of the contract time in the advanced repair centre. And I am really disgusted at the poor service from the gateway umhl customer care store. They always cannot help as they say the decision is not in their hands and they are the 3rd person. they send the phone back and forth to the advanced repair centre and they send it back This contract has caused me too much of inconvenience and has frustrated me every time that I had to deal with vodacom They told me that the last resort was to speak directly to a team leader from the advanced repair centre as the gateway customer care store manager cant do anything neither can the operations manager do anything. I spoke to both of them. when we spoke to the team leader she said she cannot do anything.The 2nd refurbished phone that they sent, the manager escalated to have it replaced but the repair centre sends it for qc and sends it back but the phone does not charge no one wants to help I WANT TO CANCEL