1 reviews | Active since Aug 2010
No one wants to assist with online upgrades
<p>When you do an online upgrade and you want to follow up, no one wants to assist you, customer service says upgrades must help you and upgrades says after sales must help you and aftersales says that upgrades or customer service must help you. You spend hours on the phone and no one wnats to help you. This service is suppose to make things easier, but it actually makes your life hell. Very rude staff person spoke to me in upgrades department and did not want to give her name. Time of call just before 3</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A standard reply should not be noted as a reply because it is not a reply. No phone call yet, When we called the call center again, they said it was a system error and we have to cancel the upgrade and re do it via the call center. Of course we must wait a few days for the cancellation to be updated. So what is the use of the online upgrade if it does not work and NO IT or customer service support. Vodacom should do much much much better than this.
A standard reply should not be noted as a reply because it is not a reply. No phone call yet, When we called the call center again, they said it was a system error and we have to cancel the upgrade and re do it via the call center. Of course we must wait a few days for the cancellation to be updated. So what is the use of the online upgrade if it does not work and NO IT or customer service support. Vodacom should do much much much better than this.
Not resolved yet, so pathetic
Not resolved yet, so pathetic
calling and calling and calling, getting transferred to seven different departments, no one wants to help. So pathetic and of course I get cut off all the time
calling and calling and calling, getting transferred to seven different departments, no one wants to help. So pathetic and of course I get cut off all the time