No one to assist with Accounts!!

<p>In November 2016 i requested that my Father's account to be changed to my name!. After a few weeks, that was finnaly done.. As usual i paid with my card at the westgate vodacom store- where they just request your cellphone number to retrieve your account details... i paid my account in full November, Descember and in January. </p> <p> </p> <p>To my supprice my cellphone line was cut yesterday- the reason being that my account is in arreas.. after multiple phonecalls and an hour at the store. The only info i got- was that the money i paid for Nov, Dec and Jan was WRONGLY allocated to my fathers name, and not to mine.. </p> <p> </p> <p>the accounts department is telling me the store should reallocate the money into the right account, and the store is telling me otherwise.. Still im stuck with an account being paid in full - wrongly allocated in the wrong name ( wich is not my fault) and my cellphone line is cut off.. when asked if the store could assist to resolve the problem- i was told that they would not be able to do anything. i sould sort it out myself. </p> <p> </p> <p>i spoke to one of the consultats who reasured me that they can see the account was paid in full- the store should just increase my credit limit on my profile for my cellphone to be activated again- when transfered to another consultant to do so - i was back at squire one!! being told that my account was inarears and no one can assist me.. </p> <p> </p> <p>THIS WAS NOT MY FAULT, WHY SOULD I BE STUCK WITH THE MESS - WHERE SUDDENLY NO ONE CAN ALLOCATE MONEY FROM ONE NAME TO ANOTHER WITH THE SAME F***** CELLPHONE NUMBER???? </p> <p>ive been back and forth !! from phone to store?? i do not owe you any money!! everyone in the accounts department can see that - but no one can clear my name and swich on my phone!!! </p> <p> </p> <p>How is it at all possible that the accounts department is unable to assist with an account ???? </p> <p> </p> <p> </p>