AC
Ashnee C
1 reviews | Active since Dec 2019
13 Oct 2021, 08:45
No one taking ownership of advertised deal ???
There is a contract deal that I found online and neither the online team nor store consultants can assist.
I contacted the social media team who found the contract but unfortunately could not add the watch as per the advert.
The online team says its an in-store deal and the store consultants say its an online deal.
The link to the advert is as follows: https://vodacom.pubhub.studio/october-2021/smartphones-2
When you click on the link it goes to the Vodacom website. The catalogue has all of the Vodacom contact details. So who is responsible for the catalogue?
This deal is valid for the month of October 2021 and I do not want to miss the deal.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Oct 2021, 11:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2021, 11:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AC
Ashnee C's updateReviewer Update
14 Oct 2021, 07:42Good Morning, thank you for your response.
Please bear in mind that this query was initiated on 08/10/21. What is your general turn around time for queries? I don't want this to become a case of, when we enter November you turn around and say that this was a past month deal.
Please bear in mind that this query was initiated on 08/10/21. What is your general turn around time for queries? I don't want this to become a case of, when we enter November you turn around and say that this was a past month deal.
AC
Ashnee C's update14 Oct 2021, 07:42
Reviewer Update
Good Morning, thank you for your response.
Please bear in mind that this query was initiated on 08/10/21. What is your general turn around time for queries? I don't want this to become a case of, when we enter November you turn around and say that this was a past month deal.
Please bear in mind that this query was initiated on 08/10/21. What is your general turn around time for queries? I don't want this to become a case of, when we enter November you turn around and say that this was a past month deal.