1 reviews | Active since Jan 2017

17 Jul 2017, 09:05

No one solving my account dispute, useless company!!!

<p>It has now been 3 months arguing and fighting with Vodacom regarding my account being incorrect and no response. Disputes get closed on stupid comments like “the client just requested his statement”, and no feedback gets given. My phone has now been disconnected once again, something that happens every month now. I receive a sms from them monthly to pay x amount, then I pay it and half way through the month I get cut off and they tell me that was the wrong amount. You’re billing and accounts are completely up to S@ ********** I have taken the entire statement received from Vodacom with opening and closing balance, put it in excel and added it up and I can’t get to their figure, thus I logged a dispute which falls on deaf ears, no one is solving the problem!!! I actually am now giving up and refuse to pay a further cent to that useless company, I will rather go to court and solve it there, maybe then I can get some assistance.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2017, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team