no one listens at vodacom , no one cares

i have been a client for years , spend over R3000 per month on airtime and vodacom switchboard , customer service , contracts brushing me off . I believe in building a relationship , whatever it takes and just dont jump to the next company . Been very disappointed with vodacom and its customer care especially with a poor treatment of their gold status clients . 2 years back the ceo's office agreed on the phone unit I can get , then when you there to collect , as if they never said a thing . i am upgrading to a vip red contract , and asked for the past two days to be helped by the head office in vane ... wonder if mtn cant assist me . with mtn I never had issues