1 reviews | Active since Aug 2011
no one knows whats happening at Vodacom
<p>my vodacom contract has been suspended due to "No payment" receieved which in deed is incorrect, i called vodacom and spoke to Jabulile Chabalala who was extremely unhelpfull as she said sorry u have to call some legal company, i then called and spoke to Cecelia Manye who advised that there is no record with my ID number. i have a debit order in place with Vodacom and have been debited R41 for April. the fact that the full amount was not debited is not my fault. when i called through last month i advised to put debit order in place so that i dont make any late payment. no at Vodacom is willing to provide me with information and yet i get billed every month. i have been a loyal customer to vodacom for the past 15 years and this is the returned service i get.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vaneshri
Please be advised that feedback has been provided to you.
Regards,
RJ
Dear Vaneshri
Please be advised that feedback has been provided to you.
Regards,
RJ
Rudy Leroux from vodacom called who was extremely unhelpfull. He asked " what do i want him to do" ???? is that the way you inter act with a customer... i requested that someone else call me as he blatantly told me that there is nothing he can do and the information that he was providing did not make sense. Also when you call a customer, be carefull as to what you accuse the customer of
Rudy Leroux from vodacom called who was extremely unhelpfull. He asked " what do i want him to do" ???? is that the way you inter act with a customer... i requested that someone else call me as he blatantly told me that there is nothing he can do and the information that he was providing did not make sense. Also when you call a customer, be carefull as to what you accuse the customer of