no one knows what is going on

Worlds worst service ever, i tried phoning to add a data line to my name, just to find out that it was declined, because of one account being in the legal department, so phoned legal and all they tell me is that I'm one of there best paying customers, so i phone Vodacom again to apply, and again i was told i need to phone legal to sort out my account.... what good is Vodacom if they cant even do some thing as simple as adding a new line to my name.... <br> <br> So if my contract is not at legal where is it then???<br> <br> i want this sorted out ASAP or i will be moving my personal as-well as business accounts over to some one else