No one Knows how to do there JOB there (cancel of Equipment Device as per Q)

Lets see if anyone in Vodacom can actually do accounts or do there JOB! this is so socking... I have called on 4 occasions for Vodacom to correct my account, not only do I pay you a service you still take all my free minutes and still can not do anything correctly.

On 10 March I requested a cancellation form for my Equipment Device ONLY!!!! after receiving this quotation I paid the amount given to me (REF *** ). NO ONE IN THAT HOLE VODACOM department has been able to allocate that amount against the equipment device (and please go and pull all my calls up where I asked every single person to do this and explained to them what the issue was, yet NO ONE DID A THING).

I am NOT cancelling my account I am ONLY cancelling my Equipment Device. I have paid over the amount as per the cancellation quote. Now I ask you how is it that no one can get this right....?????????????????

I am going to say this again I am not canceling my contract I am canceling my equipment device ( reason - I no longer have the phone and I want to make my debit order less). Equipment device as in the actual Phone payment that I want to settle. Paid the amount on the 12 March 2020 all ready. And yet after alllllll my calls no one can understand this or do there JOB, everyone always just passes the bucket.