No one is willing / competent to help

I have been a vodacom customer for over 7 years with no issues. I decided to purchase an additional contract on my name for my wife. I received the phone and the sim card but we also asked to port my wife's old number from the old service provider to the new vodacom contract. <br> <br> It's been more than 30 days and the issue is still not solved! 5 hours worth of calls to the call center at vodacom, 2 trips to the vodastore and still we get the same response from the call center that i must go to a vodastore and the vodastore says i must call the call center in order to port my wife's old number to the new contract.<br> <br> The person at the vodastore was willing to help but he is unable to assist me which i can understand, but the call centre either does not know what is going on or they are *********** / drop the call. Please can i have someone in charge phone me as i am considering cancellation of both contracts due to this lack of service