no one is trained there

I'm out of town and can't manage to pay account . As called in to make arrangement y EFT they said yes. as I work for myself clients were only paying in late , I made them aware that at this stage I can only pay R1000 on the account of which was R1587 thy said if I pay R1100 they will unlock my line as it would be enough. Yesterday I paid the R1100 ad sent through the prof of payment ad I called, they promised the line would be unlocked. Yesterday evening I called to ask when the line would be unlocked. They said they will follow up as the accounts was closed. Called again this morning and again they said it will be unlocked today with in 2 hours from call as placed around 9am. 14:00 called again as it was still locked they now say they can not unlock the line as its not 75% bill paid. All recordings are there and notes of all talkings are there with the agreement. But no one has the same answer. when my contract expires in September I'll take both my contracts away from Vodacom. As they are a bunch of useless people there, I've been with this company since I had a cell phone. good bye to a bunch untrained people.