No one is listening and its not my fault

On the 21 September I paid my contract number at the branch and I was not told that the debt order will still go off that month and i was going to be charged a fee of 100.00. The fee I knew was for the disputed amount of that month. On the 13 of October I was told that the debt order will not go off until my account is up to date, i had to make a manual payment then when my account is up to date, I will be debted. I paid as per instruction. When i called in to reinstate the debt order I am told there is a pending debt, which has failed again. I asked the call to be listened too so that i don't pay another fee, no one seems to be listening cause my invoice says I am charged again. I refuse to pay extra I'm up to date. No one is listening . I called more then once.