No one is getting back to me with answers

<p>Dear Vodacom, </p> <p> </p> <p>I really do not know what to do anymore. I have called your call centre three times. Twice I was given a bogus reference. The third time the consultant send me my statement, which meant nothing and then transferred me to the "solutions" department where after the call was cut. </p> <p> </p> <p>Then I went to your shop in Menlyn and the sales consultant was very helpful and provided me with an actual reference number and I received an SMS that the query was escalated. This morning I received an SMS that the query is closed?? Without any contact from Vodacom. </p> <p> </p> <p>I cannot find any email address on your website to start a paper trail and getting things in writing. </p> <p> </p> <p>Ive lost over R 2000 already and no one is able to assist or provide me with answers? </p> <p> </p> <p>Can someone please help me? I cannot spend 30min + on the phone everytime to be cut off and there is no record of anything. </p> <p> </p> <p>Can someone please contact me that is actually willing to take responsibilty for this query and is commited to get to the bottom of this an escalate it to the correct department so that we can get answers and a solution? </p>