WM
Wynand M

1 reviews | Active since Jul 2010

29 Sept 2015, 14:59

No one is assisting

When I upgraded, I requested a 2 gig data bundle per month over a 24 month period.<br> <br> This has still not been added and I want credit on my account or the difference between the airtime data rate that I have been charged and the bundle rate.<br> <br> The branch was unhelpful, customer care tried to sort it out with the branch, but the manager was unavailable and the head office referred me to the branch.<br> <br> I'm tired of explaining the problem to a 100 different people and everyone in Vodacom just transferring me

0
Replies (1)
Vodacom
Vodacom's reply29 Sept 2015, 15:33
Official
Hello AOX,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,