NO ONE IS ACCOUNTABLE AT VODACOM!!!! I WANT MY REFUND AND THE CANCELLATION OF THE CONTRACT.

I am classed as a VIP customer! I called Vodacom to cancel a contract taken out for my 83 year old mother. I called in June before the contract expired and in time, I was assured it would be cancelled as I was in time before the contract expired. I have called 7 times now and still the contact comes off my bank account. Ref ***. This person that spoke to me said they could not refund me as the minutes were used! Well my son buys her air time how is an 83 YEAR OLD LADY meant to know the difference between purchased airtime and a CONTRACT. I then called on the 24/11 at 11.42 I spoke to Wendy a very nice lady, I explained the entire story again she then said she would request a full refund as I DID CANCEL THE CONTRACT!!! Wend could see it on the system, Wendy assured me she would escalate the problem to her senior manager. ROLL ON 11/12 Nomthandazo I was dealing with, more questions!!! I told her I was really fed up, so I get told hold on please I held on and 7 minuets later realized the arrogant lady had no intention of helping me. Call again now I get Mansy 11/12 time 13.37 I explain the entire story again BLOW ME DOWN!!!! VODACOM training kicks in, she does not listen to a dam word I'm saying, the audacity of it all she tries to sell me a smaller contract or airtime!!! I was so upset with myself as I raised my voice and lost it. I asked to be put through to her supervisor, I was told he would call me, well I've had that trick played on me before! so I requested his name Ishmail Mathsona, NO surprises I suppose! its the 18th Jan 2021 and I'm still waiting. I have just received my January bill, as at January 2021 Vodacom owe me R2439.15 in refund. There is absolutely no one that is held accountable for anything, once you've finished on the call you never get the same person!! So who cares they are untouchable. You never get to speak to the same person or the elusive mangers!!! This has got to be the most useless company's of all. I would like to know how they keep forgetting to cancel the contract and my 83 year old mother uses it! If they HAD done as requested there would be NO REFUND, they were remiss in carrying out the clients requests, hmmmm I'm starting wonder if this is not yet another way to ***** money from their clients!!!! I WANT MY REFUND AND THE CONTRACT CANCELLED. *** call me!!!!!!!!