NO ONE IN VODACOM CAN FIND MY RECORDS

I REQUESTED A PRE-TERMINATION CANCELLATION QUOTATION AND I DID NOT CANCEL MY CONTRACT AS I WANTED TO MOVE TO CELL C. MY CONTRACT TO MY KNOWLEDGE IS STILL ACTIVE AND I CAN MAKE CALLS FROM THE SIM. AFTER RECEIVING THE ******* CANCELLATION FEE I DECIDED TO KEEP THE CONTRACT AND MIGRATE TO THE LOWEST PLAN WHICH I WAS QUOTED R3820. I EVEN WENT TO THE VODASHOP IN LENASIA TO TRY AND RESOLVE AND NO ONE CAN HELP ME. THIS HAS NOW TURNED INTO A NIGHTMARE. MY NUMBER WAS ALREADY PORTED TO CELL C. VODACOM HAS ALLOCATED ANOTHER NUMBER ON MY SIM. I CANNOT ACCESS MY ACCOUNT. MY DATA SERVICES ARE INACTIVE. AND NO ONE CAN EVEN TELL ME WHAT I WILL BE DEBITED GOING FORWARD. THE MAIN REASON FOR WANTING TO CANCEL VODACOM IN THE FIRST PLACE WAS BECAUSE THEY NEVER PORTED MY NUMBER FROM CELL C AND ISSUED A NEW NUMBER ON THEIR NETWORK. WILL ANYONE WITH A BRAIN AND KNOWLEDGE OF THE SYSTEM CALL ME URGENTLY!!!!