No one in any of the departments is prepared to assist

I have been a Vodacom customer for more that ten years and have finally had dealings with them that will not end well. Firstly five years ago I changed address and my surname - today it was again confirmed that it has never been done ! Be that as it may, two weeks ago I went in to the store to get a new phone on contract. There was a matter to be cleared by another department before they could give me the cellphone. Today I called in to the store where I app**** and was told that it had been declined. I called customer care they said do it on line. I was declined due to a previous declined application - from pillar to post and no one can assist - I must wait 60days ! I actually cant wait 60days ! I need the phone now ! Do I have to beg for a contract - I think not !