No one can help me to upgrade my contract.

Hi,<br> <br> My cellphone contract has expired and I am due for a upgrade. At first I tried your internet upgrade service they send me a email to tell my they will contact me within 24 hours that was 8 days ago my reference number is ZAC5T0. No one contacted me when i try to phone the number ***4 I am told Vodacom is experiencing problems with the call center and it does not work. <br> <br> I then went to a vodacom shop in festival mall and was helped by Angela. She told me that they can not assist me as my number was ported to a new system called 3D and their shop is unable to assist me. She send my request to vodacom and told me they will phone me back the same day. <br> <br> I have in the interim phoned *** about 7 times but got cut off. <br> <br> I do not understand I want to give you my money but it seems like you do not want it. Please get back to me today as I wanted a upgrade last week already. if you cant assist me today I will go to another network. <br> <br> <br> <br> <br>