No one can help me - do not use this company

I have been a Vodacom customer for about 5 years now. On the 5 May 2015 I ordered an upgraded cell phone and extended my contract online. This was very fast and easy. Vodacom then sent me a sms to confirm my quote, once I had accepted this I got another sms giving me my order number. Shorthly after that another sms was sent saying that my order was put on back order. On the 6 May 2015 I called the number given on the SMS - *** to find out what was happening with my order. I got nothing from the person here, just to call another number - ***4. I called this number and just got moved from one place to the next and did not get an answer. Then a lady from Vodacom called me confirming my upgrade, which I did, I then asked what was the status of my order due to the sms I had recieved. I was informed that my order would be with on the 6 or 7 May 2015. Today is the 7 May, and I have been trying to speak to anyone at Vodacom who can tell me where my cell phone is. I have tried to use the online chat, but got hung up on, I have sent an email and been holding on line to about 5 different call center number for about 2 hours. This level of service is unacceptable.