1 reviews | Active since Dec 2016
No one can help
<p>I upgraded my contract through the online store on the 8th of November and it was supposed to take effect as from the 1st of December. On the 1st I received the bundles for my old contract, so I called in and they reversed the bundles to put me on the new one. Since then I have not been able to call, SMS or use data. I have spent hours on the phone with customer care so much so that I am now unable to call them because I have exceeded my limit to call customer care... I have even been through to a so called solution department who seem to only be able to escalate something or send you back to customer care. It's been escalated a few times with no results and I even called cancellations to try and cancel my contracts with vodacom. I need my phone for work and so currently I am running around using my wifi router to do work from my phone. Pathetic service. If my phones not working by today then vodacom can stick all the contracts I have with them, although I can't call them to cancel!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Well still no one has called me back or sorted out my line. Please cancel my contracts with vodacom, I would like to go to a service provider that offers service. I cannot call customer care so please let cancellations phone me back
Well still no one has called me back or sorted out my line. Please cancel my contracts with vodacom, I would like to go to a service provider that offers service. I cannot call customer care so please let cancellations phone me back
Hello? Anyone? Been on hold with customer care this morning for an hour again through a land line trying to speak to someone. And still no one has contacted me back. Vodacom really just don't care!!
Hello? Anyone? Been on hold with customer care this morning for an hour again through a land line trying to speak to someone. And still no one has contacted me back. Vodacom really just don't care!!
Just so you know and not that anyone at vodacom really seems to care but my contract is still not working... I don't possibly know what else I can do! Surely it can't be that complicated that it takes a massive team almost 10 days to sort out.. I've never had a problem with vodacom before but you can be damn sure I won't be upgrading with you again
Just so you know and not that anyone at vodacom really seems to care but my contract is still not working... I don't possibly know what else I can do! Surely it can't be that complicated that it takes a massive team almost 10 days to sort out.. I've never had a problem with vodacom before but you can be damn sure I won't be upgrading with you again
Well now Monday morning the 12th and my contract was supposed to start on the 1st... I still cannot use my phone. I suppose your also going to want me to pay for this contract at the end of the month. Useless
Well now Monday morning the 12th and my contract was supposed to start on the 1st... I still cannot use my phone. I suppose your also going to want me to pay for this contract at the end of the month. Useless