No one attending to my service request at Vodacom

Item: Vodacom
Rating: 1
Author: Letlhogonolo M

I have be requesting a refund on being double debited after being advised to pay into their account.

I was told that the refund or someone will attend to my account issues within 24-48 hours and after a whole week, I am told that the person assigned to deal with my request is on leave.

This is truly unacceptable and no-one is willing to give me a reason to all of this.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

12 Jun 2021, 11:42

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Jun 2021, 11:42

Official