No one at vodcom actually cares about their costumers!

<p>I am STILL WAITING for a technician to contact me regarding my issue and complain, it is 7 DAYS LATER and my line has been suspended and STILL NO ONE is helping me, I cannot use my phone.REF 1- ********** 0370. I complained here LAST week and was told someone will contact me , and offcourse as usual no one does!</p> <p> </p> <p>I am so sick of having to complain on here! I Saturday the 6 TH OF AUGUST my data was going to run out on my phone so I bought 1 GIG on that Vodacom APP which is so **** BTW, it alwasy have technical problems! I received a CONFIRMATION TEXT (REF ONLINE - ********** ********** 68) I then get a message I have exceed 50 % of my R200 voluntary call limit and then the next day AGAIN that I used 75%. I then BOUGHT ANOTHER 1 GIG the SUNDAY and i got another CONFIRMATION TEXT that I bought a GIG (543926) and that it has been activated! Monday the 8th of AUGUST my phone got soft locked and I contacted vodacom and spoke to a very uneducated lady called Thambeli Phunguli that seriously need to go back to school! She can hardly speak ENGLISH and have NO listening s****s! She had no idea what was going on, then said Phunzile MOWO will contact me! I was told they OPENED MY LINE! and will activate my GIG, I wanted to put in a COMPLAIN in with THAMBELI to lock a complaint about the data I have been buying, reflecting on the APP on my BILL SO FAR. But they didn't activate my line, because they are as USUAL not trained properly and just wasting my time! I then was told I will be contacted back asap to be explained what is going on. NO one has called me till I PHONED COSTUMER CARE at 14h00 today. AGAIN I was told my line is still soft lock, that the person who helped me yesterday NEVER opened it, I then was told that it is done. I was inquiring as well about the data that I have been BUYING which were not given to me by Vodacom, and that I have been charged OUT OF BUNDLE RATES AGAIN! It is now 17h25 and my line IS STILL LOCKED and I cannot use my phone! My phone is STILL LOCKED and my data has STILL NOT BEEN ACTIVATED. My account is no over R500 over because of out of bundle rates, which I am NOT PAYING for, I want that money to be REFUNDED TO ME ASAP and my line to be opened! I am sick and tired of the unacceptable service I am receiving from Vodacom Customer Care. Thambeli should be fired! After explaining to her I want to lock a complain, she put the phone down in my ear! After holding on for over 38 min this afternoon, the person put the phone down and NEVER even bother to call me back. I know more than her when it comes to Vodacom! I am so glad I have already cancelled two of my Vodacom lines, after being 18 years with Vodacom, I am certainly had enough of the bad service!</p>