No One Answers Phones

<p>Due to poor service we cancelled my girls contract with vodacom. Last month they billed us, even after we paid all the cancellation fees. Wrote a report on here, someone called and said they had sorted it out... Lies... This month, we get depedded again. This time accounts recognises that the cancellation fee has been paid but the account hasn't been cancelled. Please get hold of cancellations please. knowing how poor Vodacom is at answering phones, we ask her to put us through. Internally it has now been 20min and she cannot get hold of cancellations. What type of establishment is this when one internal department cannot get hold of another one? surely that means it is impossible for the public to get hold of them? I guess we will have to go to midrand head office and try and physically locate the cancellation department ourselves. An address for this department would be greatly appriciated if anyone at Vodacom gets this.</p> <p> </p> <p>Regards</p> <p>Dylan</p>