WS
Wynand S

1 reviews | Active since Jul 2018

17 Aug 2018, 15:30

No notifications when data is depleted!!!

Lately I dont recieve sms's anymore when my data is finished. I loaded R400 normal airtime on my phone this morning and suddenly when I checked I have 0.00 airtime, 0.00 data. With all the background data that is constantly being ****** from us as consumers it is just impossible to win with you big guys isnt it.

I spend hundreds if not thousands of rand every month on airtime and data and then I am still getting ****** as well. Shame on you Vodacom!!!

0
Replies (3)
Vodacom
Vodacom's reply17 Aug 2018, 17:54
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

WS
Wynand S's update20 Aug 2018, 07:20
Reviewer Update
Dear Vodacom Thank you for resolving the issue as fast as you did and for reimbursing my airtime. Regards
Vodacom
Vodacom's reply20 Aug 2018, 09:38
Official

Hi Wynand

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this.

Regards

Consumer Website Team

Best regards,