No notification of when &how phone number deleted

account was in arears. I phoned to hear what should I do at end Nov. Call centre said I must pay R1900 arears and R650 subs before 7Dec. Not telling me what is going to happen. Meanwhile my phone was blocked for 2 months and could not rec any calls or sms. Two days after I received an email stating I must pay R10 000. I phoned and asked what is going on. They said they deleted my number and gave me over to legal. I asked how can this be I spoke to vodacom 2 days ago and nobody told me that they will hand me over this was on the 2nd of Dec. . They said they fid send me sms. How can they sent notifications to sms when the number is blocked by themThey just said that's is what happened and you have to speak to the legal department. Legal then said that I must pay the R2500 tomorrow and then I must fill in a form for my phone to be re instated. I asked them is there nothing more to pay to get my number and they said no. I went to Menlyn branch to pay the amount and did not have enough time to re instate the phone. Before I paid I asked them I'd there more that I have to pay to get my number and they said no. I just fill in a form to apply. So I paid the R2500Now there is more to pay