No notification of increased debit order

In January I received an sms that I was due for an upgrade and it said that my contract would continue on a month to month basis so I wasn't concerned with upgrading in a hurry. My current contract is a UChoose Flexi 350 with a reduced subscription of R99.98 because it is a sim only contract (total debit order = R261.52)<br> <br> My debit order went off yesterday and the R99.98 reduced subscription was not app**** so R361.49 was deducted from my account. I have spoken to 6 people this morning, all of who refer me to someone else. Finally someone said I needed to speak to the upgrade department but your upgrade number keeps going through to customer care again or it cuts you off. The same happens with the accounts department. <br> <br> The consensus in between all of these people is that because I didn't upgrade, I lost my reduced subscription. This is unacceptable as I was not informed this would be the case and I did not agree to R361.49 being deducted from my account.<br> <br> After 12 years with Vodacom, I am horrified by the lack of service I am receiving. I want my R99.98 refunded immediately and this matter resolved by close of business on Friday, otherwise I will be moving to another operator.