AV
Alida V

1 reviews | Active since Jan 2014

22 Jun 2015, 11:37

NO NOTIFICATION OF DUE ACCOUNT

Dear sirs, <br> <br> <br> I cancelled the contract in February 2015 at Irene branch and was told that i will then only be liable for two months payment which i then did. account number I***-6 <br> <br> <br> <br> I have since made the final payment of R 398.66. <br> <br> <br> <br> The problem is that Vodacom never communicated the last outstanding amount to me. The last email received was on the 17 April 2015, which is the only email prior to the one received on 22 June 2015, which threatens legal action. <br> <br> <br> <br> I was unaware of the amounts due to vodacom and to threaten legal action without prior notification is unacceptable. <br> <br> <br> <br> Vodacom has all my information and could have informed me of such amount outtsanding upon my cancellation of the contract. <br> The way that the acoount has been handled is unacceptable. <br> <br>

0
Replies (1)
Vodacom
Vodacom's reply23 Jun 2015, 12:06
Official
Hello Alidavrey,

Thank you for the posting.

This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.

Kind regards
Andre