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RF
Riaan F

1 reviews | Active since Sept 2017

22 Sept 2017, 10:16

No notification for out-of-bundle or data expiry

I don't get any notification when my data has run out or expired. Probably no need to elaborate because I'm wasting my time typing this, Vodacom will just continue *****ing my money and all I can do is give them more to ***** when my airtime has run out.

0
Replies (2)
Vodacom
Vodacom's reply22 Sept 2017, 11:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

RF
Riaan F's update26 Sept 2017, 09:31
Reviewer Update
Okay, so they came back to me and actually gave me R59 in airtime in goodwill. Must say I was surprised. But in the SMS they said, "Please note, you will need to monitor all data activity on your device". So they are basically saying they won't notify me when my data bundle has run out or expired, it is up to me. Other people I know that are with Vodacom do get these notifications. So the R59 airtime they gave me does not solve my problem, they could've kept it and just send me the notifications.