VP
Valrian P

1 reviews | Active since Sept 2017

03 Nov 2017, 20:17

No notification .... data ******

Vodacom usually sends me messages when my data is about to expire.... I have lost over R100.00 in airtime taken because vodacom has not sent me messages notifying me that my data is depleted.... i usually have this experience every month as i have a contract that tops up at every 1st of the month... please reimburse my airtime...

0
Replies (2)
Vodacom
Vodacom's reply04 Nov 2017, 08:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Nov 2017, 09:35
Official

Dear Valrian

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,