No notice and service for Cancellation

Item: Vodacom
Rating: 1
Author: Natalie B

On 29 November 2018 Brian Qonda spoke me into a Topup Contract for R39 1GIG he said if I'm not satisfied or have a problem I do have 7 days to cancel I got a problem with my Tablet and Saturday 1 December I called Vodacom to cancel this Topup I got a REF 1- ********** ********** which Mpho gave me Then on Monday 3 December I called again because I haven't received any sms of e-mail to notify me that it has been cancelled Monday I spoke to Brian Qonda again after numerous calls and he said that it will be cancelled and my previous bundel 3GIG for R149 will then after that also be cancelled as a request NOW UP TO TODAY 4 DECEMBER 2018 NO RESPONS FROM VODACOM ABOUT THIS CANCELATIONS NO SMS OR E-MAIL TO SAY ITS BEEN CANCELLED Sure they goning to give me a Bill which I will not pay Can some one of Vodacom answer me please The number of my sim on the Tablet and which is the one that I have the problem with Vodacom with no proof is **********

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Dec 2018, 17:13

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Dec 2018, 17:13

Official

Natalie B's updateReviewer Update

05 Dec 2018, 15:36

Good Day Vodacom up to know no Consultant called me and tomorrow is the 6 December then my 7 Days to cancel is over are you waiting for that and up to today 5 December 2018 no sms no mail to confirm the cancellation of the new TopUp and the old 3GIG for R149 I will not pay pro-rata per day after the 1 December 2018 for your mistake WONDERFUL RESPONSE

Natalie B's update05 Dec 2018, 15:36

Reviewer Update

Vodacom's replyOfficial

07 Dec 2018, 16:43

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team

Vodacom's reply07 Dec 2018, 16:43

Official