JH
Jillian H

1 reviews | Active since May 2016

02 Sept 2024, 16:55

No No No add on

I received a call a month or so ago to advise on contract migration. I called back the next day and advised I do not want to change my contract & i was advised that that my contract will remain the same. I called again 2days ago as I see on my Vodacom app my contract has been migrated whereas I said I do not want it. Then I receive a sms thank you price plan change & another sms saying thank you for the insurance of R9,99 I TOOK incase of death then my contract is paid - I did not consent to this. I have not given consent to migrate my contract nor taking up insurance of R9,99!!

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2024, 08:18
Official
  Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team