No Next Day Delivery
<p>I did an online upgrade on the 09th February 2017 and received an order confirmation via email - Ref. No. VODACOMONLIN- ********** ********** 92</p> <p> </p> <p>I waited a week while nothing happened, so I called the upgrades line on ********** 4 and they couldn't find the order so had to place a new one on the 16th of February. I still have not received my package, it is stuck with RAM couriers somewhere. How is that Free Next Day Delivery?</p> <p> </p> <p>On your terms and conditions you state that under item 42. on your contract Ts and Cs 11. The Service is free. Should the Service be unsuccessful, due to no fault of the customer, Vodacom will compensate the customer with ONE month's free subscription. The one month free subscription will not be paid out as cash to the Customer but will be credited against the customer’s account with Vodacom.</p> <p> </p> <p>When will I get my phone? Will you be giving me one months free subsciption?</p> <p> </p> <p>Regards,</p> <p>Matthew Argall</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Can I give Vodacom even less stars?
1) No one from your department has contacted me.
2) I took it upon myself to phone RAM couriers, who told me it would be delivered on the Thursday the 23rd, I told them I wouldn't be available, come on the 24th. They still came on the 23rd and then wouldn't leave them at my office. So now I still don't have phones.
3) Vodacom has been less than helpful, considering one of the consultants I called on Friday the 17th at 4pm assured me that they would be delivered by Monday. Go ahead Vodacom, check the recording.
Disgusting service!
Can I give Vodacom even less stars?
1) No one from your department has contacted me.
2) I took it upon myself to phone RAM couriers, who told me it would be delivered on the Thursday the 23rd, I told them I wouldn't be available, come on the 24th. They still came on the 23rd and then wouldn't leave them at my office. So now I still don't have phones.
3) Vodacom has been less than helpful, considering one of the consultants I called on Friday the 17th at 4pm assured me that they would be delivered by Monday. Go ahead Vodacom, check the recording.
Disgusting service!