LM
Lily M

1 reviews | Active since Oct 2013

02 Jul 2019, 13:30

No new contract and money returned

So I wrote a review on Wednesday 26 June on how Vodacom had not cancelled the new contract that I was supposed to have entered into with them after receiving 7 smses from them explain my new data plan. I received a call from Vodacom on Thursday fully explaining how because they activated the contract on the 18 June when I cancelled on the Monday 24, it was not immediately cancelled. Nonetheless the guy promised to cancel the contract and reimburse me for the amount they had charged on my account, True to his word after the call I received smses from Vodacom indicating that the contract is cancelled and they are to return the money debited on my account, by friday the money was in. I am happy with how vodacom resolved my issue. Unfortunetly, I forgot the name of the guy who assisted me.

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2019, 08:47
Official
Dear Customer, 

We are glad to hear of the service that you received. 

Great service goes a long way in improving the customer experience and we will always strive to achieve this. Thank you for letting us know. 

Regards

Consumer Website Team