No network with power cuts

We live in a rural area and depend on communication for security and other reasons. I am a Family Physician and for two years I have been requesting Vodacom to provide alternative power when the electricity goes off but to no avail. As soon as the power is off we have no Vodacom network yet the other service providers have coverage. Last week I called again and was told by Genevieve Joseph who called back from Vodacom to say that they had installed a generator at the local tower in Viljoenskroon. Today load shedding started and to my utter surprise NO NETWORK Vodacom is about to lose many customers as they pay no heed to us as the customers I will definitely be moving to another service provider as will many more people in our area Dr Peter Shahim