OM
Obed M
1 reviews | Active since Oct 2024
06 Jan 2025, 16:07
No network since December 14th 2024
We have been calling Vodacom multiple times since around the 13th of December 2024 complaining about network issues in our area, we are struggling to make calls and connect to the internet, we were told two of the transmitters on on our cellphone tower are down, this has been happening for more than a month now. We've recieved multiple calls from consultants and technicians and still no solution, We have logged multiple service requests which all end up being closed. This is imconvencing us a lot.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jan 2025, 08:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2025, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
OM
Obed M's updateReviewer Update
07 Jan 2025, 08:27Hi. We have recieved multiple calls from consultants all stating how they pretty much can't do anything about this and the issue is "being escalated". At this point we kindly want a solution as this has been reported multiple times.
OM
Obed M's update07 Jan 2025, 08:27
Reviewer Update
Hi. We have recieved multiple calls from consultants all stating how they pretty much can't do anything about this and the issue is "being escalated". At this point we kindly want a solution as this has been reported multiple times.
OM
Obed M's updateReviewer Update
10 Jan 2025, 09:32The matter is still not resolved to this day (January 10th 2025 we will don't have network. Kindly attend to this.
OM
Obed M's update10 Jan 2025, 09:32
Reviewer Update
The matter is still not resolved to this day (January 10th 2025 we will don't have network. Kindly attend to this.