No Network Since 10 February 2026 – No Feedback or Resolution from Vodacom South Africa

I am extremely frustrated with the lack of service and feedback from Vodacom South Africa. We have had no network coverage since 10 February 2026. This issue was reported, yet to date we have not received any assistance or meaningful feedback. Every time we follow up, we are simply told that we need to wait because there is no information available. This is unacceptable. We rely on the network for communication, work, and access to essential online services. Being without network for this long has caused major inconvenience and disruption.

On top of that, we have purchased gigabytes of data that we are unable to use due to the network outage. Our data is going to expire — who is going to compensate us for the unused data? It is unfair for customers to lose paid-for data because of an issue on Vodacom’s side. We need: -Urgent resolution of the network issue. -Clear communication and updates on what is happening. -Compensation or extension for the data that we are unable to use due to this outage.

This level of service is extremely disappointing. We expect immediate attention to this matter.